How long does it take for me to receive my order?

Most orders are dispatched within 24 hours and should be received within 3-7 business days.

How do I create an account?

You can choose to create an account at checkout.

How do I change my shipping address?
You can change your shipping address by logging into your account here
How do I track the status of my order?

Once your order has been shipped you will be able to track your order using your tracking number.

Will you keep my credit card information on file?

No credit card information or payment information is kept.

Do you charge sales tax?

GST is included in the price of our products.

Do you ship to my country?
We ship world wide, if you don’t see a shipping option to your country on the checkout page. Please contact us and we’ll provide a freight quote.
Will my items come in one package?

Your orders will be combined in one package unless stated otherwise.


What is your returns policy?

If for whatever reason you would like to return your item, we offer a no questions asked return policy within 30 days of purchasing. As long as the product is still in new condition.

I received the wrong item

This rarely happens, however if you’ve received the wrong item please contact us and we’ll fix this for you as soon as possible.

My order arrived damaged
Please contact us and we’ll sort this out for you as soon as possible.
Where should I mail my authorized return?

A return address will be provided once your return request has been accepted.

How do I receive customer support?
You can contact us by email here. We reply normally within an hour and are available 7 days a week.
What do I do if I entered an incorrect shipping address?

Contact us as soon as possible, if it’s not too late we’ll be able to change the delivery address.

Can I change or cancel an order after I've submitted it?
Contact our support team here
Can I pre-order an item that is sold out?

You sure can, contact our support team and we’ll organise a pre-order for you.