INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What are the delivery charges for orders from the Online Shop?

Your delivery charges will be calculated at checkout.

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

Do I receive an invoice for my order?

Yes, you can request a Tax Invoice from us, if required for insurance purposes.

Which payment methods are accepted in the Online Shop?

We primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

What exactly happens after ordering?

Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.

CONTACT US